Privacy Policy

Last updated: 12-9-2025

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Profile Information: Educational background, grade level, and preferences
• Payment Information: Billing address and payment method details (processed securely through Razorpay)
• Communication Data: Messages, feedback, and support requests
• Account Deletion: Users can request account deletion at any time by emailing us at info@stucknot.com. Upon receiving the request, all associated data will be permanently deleted.
• Account Update / Partial Information Delete: Users can request account updation / partial information deletion at any time by emailing us at info@stucknot.com. Upon receiving the request, all associated data will be permanently deleted.

1.2 Usage Information

We automatically collect certain information about your use of our service:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Log Data: IP address, browser type, access times, and referring URLs
• Performance Data: App crashes, errors, and performance metrics

1.3 Educational Data

We collect educational information to provide personalized learning experiences:

• Study progress and completion rates
• Quiz scores and performance analytics
• Learning preferences and difficulty levels
• Content interaction and engagement metrics

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Provide and maintain our educational services
• Process transactions and manage your account
• Deliver personalized content and recommendations
• Track your learning progress and achievements

2.2 Communication

• Send important service updates and notifications
• Respond to your inquiries and provide customer support
• Send educational content and study reminders (with your consent)
• Conduct surveys and gather feedback

2.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and educational content
• Conduct research and analytics
• Ensure security and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay)
• Cloud storage and hosting services
• Analytics and performance monitoring
• Customer support and communication

3.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety and security
• Prevent fraud or illegal activities

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard security practices and monitoring

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

You may request deletion of your account and associated data at any time.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Update or correct inaccurate information

6.2 Control and Deletion

• Delete your account and associated data
• Opt-out of marketing communications
• Control data collection and usage preferences

6.3 Communication Preferences

• Unsubscribe from email notifications
• Manage push notification settings
• Control data sharing preferences

7. Children's Privacy

Our service is designed for educational purposes and may be used by students under 18. We:

• Collect minimal personal information from children
• Obtain parental consent where required by law
• Provide parents with access to their child's information
• Allow parents to request deletion of their child's data

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Third-Party Services

Our service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our mobile application

11. Contact Us

This Privacy Policy is effective as of 12-9-2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.